We use USPS Ground to ship our products to the USA. In most cases, this is the least expensive method for shipment. We may choose to ship via UPS if it will help speed up or reduce the cost of shipping the item to you. We will let you know in advance.
INTERNATIONAL ORDERS: We are not accepting international orders at this time.
At checkout, you will be prompted to add your zip code and shipping state for your item(s). Shipping costs are determined by the destination address of your order and the combined shipping weight of all items in your order. Your total shipping charges will automatically compute during checkout before the completion of your order. We use USPS Priority Mail to ship our products to the USA. Regular delivery to Alaska, Hawaii, APO/FPO addresses and US territorial possessions is via USPS Parcel Post or USPS Priority Mail and takes approximately 3 to 12 days.
Here at NouBess, we are sure that you will be happy with your purchase. If for any reason you are not satisfied, we will give you a refund or store credit. Just return the unused, unopened product to us within 15 days of purchase. The Customer is responsible for return shipping charges unless we have shipped the wrong item to you. It is necessary that you contact us at firstname.lastname@example.org for a designated return number first. If your items arrive broken, please let us know as soon as possible. All shipments are insured.
Most of our items are in stock and will ship within 24 to 48 hours. Due to the volume of orders and our extensive inventory, in rare cases, some items may be out of stock. If any items are on backorder, you will be notified immediately via email with options to make a substitution or to ship without and have a credit issued.
If you are seeking status on your order, we request sing into your account to track your package. In many cases, we will send you your tracking information by email if requested. Your satisfaction is our top priority. If you have any questions or concerns about your experience with NouBess or Our Gourmet condiments, please email us at email@example.com.