FAQ
Unfortunately, we cannot accept any returns on food products for safety and health reasons. We will gladly send you a replacement or refund for any damaged products after our investigation.
Products that are damaged or otherwise mishandled in transit may be replaced without additional charge or full credit. We encourage our customers not to sign for or accept any damaged packages. If your box is damaged, be sure to get in touch with us as soon as possible for assistance.
Unfortunately, we cannot accept any returns on food products for safety reasons. We will gladly send you a replacement or refund for any damaged products after our investigation.
Delivery Fees – Delivery fees are non-refundable, and prior purchases are not eligible for price adjustments.
We strive to get orders out to you as soon as possible. You may cancel the order as long as our warehouse has not begun processing it. Please note, an order processing may begin very soon after the order has been placed.
To cancel an order, please call customer service as soon as possible at (800) 376-9456. Our hours of operation are 8:30 am – 4:30 pm EST, Monday through Friday. Or by email at info@noubess.com.
Yes, you can, provided that the warehouse has not begun processing your order. Please note that we strive to get your order out of our warehouse within 12-24 hours. To cancel an item off your order, please call customer service as soon as possible at (800) 376-9456. Our hours of operation are 8:30 am – 4:30 pm EST, Monday through Friday. Or by email at info@noubess.com.
Please call or email us. We will research your problem and determine if we would like you to ship the item back, and we can place another order for you.
We offer several payment options, including credit cards (American Express, Master Card, Visa, and Discover) and PayPal.
The reviews and comments are written by you, the consumer. If an employee of NouBess/Gemma’s Living writes a review, it is noted in the review.
We use USPS Ground to ship our products to the USA. In most cases, this is the least expensive shipping method. We may choose to ship via UPS if it will help speed up or reduce the cost of shipping the item to you. We will let you know in advance.
Our shipping and processing fees cover processing your order, handling and packing your purchased products, and delivering them to you. If there is a delay in delivery, we will notify you by mail or email.
We cannot ship any of our products to a P.O. Box.
To ship an item to an address other than your billing address, click on the “Ship to Different Address” link in the Shopping Cart for each item and update the recipient information.
We do not accept orders placed using an International billing address and a U.S. shipping address.
Orders are typically shipped one business day after they are placed. Please login to your account to track your order.
Orders to Alaska, Hawaii, and Puerto Rico ship via USPS Priority Mail. Please allow 5-7 business days for delivery.
Most of our items are in stock and will ship within 24 to 48 hours. Due to the volume of orders and our extensive inventory, some items may be out of stock in rare cases. If any items are on backorder, you will be notified immediately via email with options to make a substitution or to ship without and have a credit issued.
There are two ways to track your order.
Once your order has shipped, you will receive an email confirming that your order has shipped. On this email is a tracking number. There will be a link in your email to USPS. Click on this link, and you will be able to track your order.
If you have signed up on our website and created an account, you will be able to look up your order history, and there will be a link to USPS on your order.
On the item page, under the product’s name, you will see the number of stars that the product currently has. Click on “write a review.” Your review may not be displayed for a day or two because we read each review to ensure it is specific to the correct product and the verbiage is suitable for all readers. We guarantee all of our products.
It is important that you are delighted with your order, and we value your comments and ideas.